Last updated: 15 July 2026
At Kiorii, we carefully source, inspect and package every order before dispatch. This Shipping Policy explains our processing times, delivery methods, tracking and how delivery-related issues are handled.
1. Where We Deliver
Kiorii currently ships to serviceable locations across India.
Delivery availability depends on the customer’s PIN code and the coverage provided by our courier partners. Certain remote or restricted locations may be unavailable or may require additional delivery time.
2. Order Processing and Dispatch
Products may be classified as either Ready to Ship or Sourced on Order.
Ready to Ship Products
Products physically available with Kiorii are generally dispatched within 1–3 business days after the order and payment are successfully confirmed.
Sourced on Order Products
Certain products are arranged from our trusted suppliers after an order is placed. These products are generally dispatched within 4–7 business days, subject to supplier availability.
The estimated dispatch period refers to the time required to prepare and hand over the order for delivery. It is separate from the courier’s delivery time.
Business days exclude Sundays and public holidays.
3. Delivery Time
After dispatch, orders generally arrive within:
- 3–7 business days for most serviceable locations
- 7–12 business days for remote or difficult-to-service locations
These are estimated timelines, not guaranteed delivery dates.
Delivery may be affected by:
- Courier-network delays
- High order volumes
- Public holidays
- Weather conditions
- Transport disruptions
- Regional restrictions
- Incorrect or incomplete addresses
- Events outside Kiorii’s reasonable control
Kiorii will assist customers where possible but cannot guarantee timelines controlled by courier companies.
4. Shipping Methods
Orders may be delivered through:
- Shiprocket and its assigned courier partners
- Other trusted courier or logistics providers
- Kiorii’s own delivery arrangements in selected locations
The delivery method may be selected based on the destination, parcel size, product type and available serviceability.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before payment.
Shipping charges may depend on:
- Delivery location
- Parcel weight and dimensions
- Product category
- Courier availability
- Any active Kiorii shipping promotion
Additional charges will not be added after payment unless the customer requests a delivery-related change that creates an extra cost.
6. Order Tracking
Once an order is dispatched, available tracking information may be sent through email, SMS, WhatsApp or the customer’s Kiorii account.
Tracking information can take up to 24–48 hours after dispatch to show its first update.
Customers should contact us if tracking does not update for an unusually long period.
7. Correct Delivery Information
Customers are responsible for providing complete and accurate delivery information, including:
- Recipient’s full name
- Complete address
- Correct PIN code
- Active phone number
- Apartment, floor or landmark details where necessary
Kiorii is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.
If you notice an error, contact us immediately at support.kiorii@gmail.com. Address changes may not be possible after dispatch.
8. Delivery Attempts and Undelivered Orders
Courier partners may contact the customer or make multiple delivery attempts depending on their internal process.
An order may be returned to Kiorii if:
- The customer is unavailable
- Delivery is repeatedly refused
- The phone number is unreachable
- The address is incorrect or incomplete
- The location is unserviceable
If an order is returned due to customer unavailability, refusal or incorrect information, the customer may be required to pay the applicable re-shipping charge before another delivery attempt is arranged.
For prepaid orders that are returned and not re-shipped, any eligible refund will be processed only after the parcel reaches Kiorii and is inspected. Actual forward and return shipping costs may be deducted where the failed delivery was caused by the customer.
9. Sourced Product Unavailability
We work to maintain accurate product availability. However, because certain items are sourced after an order is placed, a supplier may occasionally run out of stock unexpectedly.
If this happens, Kiorii will contact the customer and offer:
- A reasonable revised dispatch estimate
- An alternative product, subject to customer approval; or
- A full refund to the original payment method
Customers will not be forced to accept an alternative product or store credit.
10. Delayed or Lost Shipments
If an order is significantly delayed or appears lost, contact us with your order number.
Kiorii will raise an enquiry with the courier partner and provide updates based on the investigation. Courier investigations may require additional processing time.
If the courier officially confirms that a prepaid shipment has been lost, Kiorii will arrange a replacement where available or provide a refund.
11. Damaged, Defective or Incorrect Products
Customers should inspect the package immediately after delivery.
An uncut and continuous unboxing video starting before the package is opened is required for claims involving:
- Transit damage
- Defective products
- Missing items
- Incorrect products
Claims must be submitted within 48 hours of delivery.
These claims are handled according to our Returns, Replacements & Refund Policy. Replacement is the preferred resolution, and a refund is provided only when an eligible replacement cannot be arranged.
12. Self-Delivery
Kiorii may deliver certain orders directly in selected locations.
Where self-delivery is available, the customer may be contacted to coordinate a suitable delivery time. Self-delivery availability is decided by Kiorii based on location and operational feasibility and cannot be guaranteed for every order.
13. Contact Us
For shipping, delivery or tracking assistance, contact:
Kiorii
Website: https://kiorii.com
Email: support.kiorii@gmail.com
Location: Delhi, India