Kiorii

Privacy Policy

Last updated: 15 July 2026

Kiorii (“we,” “us,” or “our”) operates kiorii.com, an online store offering anime merchandise and collectibles. This Privacy Policy explains what information we collect, why we collect it, how it is used and the choices available to you.

By accessing our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

  • Create an account
  • Place an order
  • Contact customer support
  • Submit a product review
  • Complete a contact form
  • Subscribe to promotional communications

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • Account login information
  • Messages, complaints and support requests
  • Product reviews and related information

We may also automatically collect limited technical information, including:

  • IP address
  • Browser and device type
  • Pages visited
  • Referral source
  • Website interactions
  • Cookie and analytics information

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Confirm payments
  • Arrange packaging, shipping and delivery
  • Provide order and tracking updates
  • Manage customer accounts
  • Respond to questions, complaints and replacement requests
  • Detect fraudulent or unauthorised transactions
  • Improve our products, website and customer experience
  • Maintain business, tax and transaction records
  • Comply with applicable legal obligations
  • Send marketing communications where you have chosen to receive them

We do not sell or rent customers’ personal information.

3. Payments

Payments on Kiorii may be processed through third-party payment providers such as Razorpay.

Payment providers may collect information necessary to complete a transaction, including payment-method and transaction details. Kiorii does not directly store complete card numbers, UPI PINs, CVVs or banking credentials.

Your payment information is also subject to the privacy and security practices of the relevant payment provider.

4. Shipping and Order Fulfilment

To process and deliver an order, we may share necessary information with:

  • Shiprocket
  • Courier and logistics companies
  • Packaging and fulfilment partners
  • Product suppliers, where necessary for order fulfilment

The shared information may include your name, phone number, delivery address, order details and shipment information.

We only share information reasonably required to process and deliver your order.

5. Cookies and Analytics

Kiorii may use cookies and similar technologies to:

  • Keep products in your shopping cart
  • Remember account and checkout preferences
  • Maintain website security
  • Understand website traffic and performance
  • Improve navigation and customer experience
  • Measure the effectiveness of promotions

We may use services such as Google Analytics or similar tools to understand how visitors use the website.

You can restrict or delete cookies through your browser settings. Disabling essential cookies may prevent certain features, including cart, login and checkout, from working properly.

6. Product Reviews

When you submit a product review, your review, rating and chosen display name may be shown publicly on the relevant product page.

Your email address will not be displayed publicly but may be used for verification, moderation and fraud prevention.

Please avoid including private or sensitive information in a public review.

7. Marketing Communications

We will send promotional emails or messages only where permitted and where you have chosen to receive them.

You may unsubscribe at any time by:

Transactional messages concerning orders, payments, deliveries, replacements or security may still be sent when necessary.

8. How We Share Information

We may share limited personal information with trusted service providers involved in operating Kiorii, including:

  • Payment processors
  • Shipping and courier partners
  • Website hosting providers
  • WooCommerce and necessary website-service providers
  • Analytics, security and fraud-prevention services
  • Professional advisers or government authorities where legally required

These parties may process information only for their respective services and legal obligations.

We do not sell personal information to third parties.

9. Data Retention

We retain personal information only for as long as reasonably required to:

  • Fulfil orders
  • Provide customer support
  • Process replacements and refunds
  • Maintain transaction and tax records
  • Prevent fraud
  • Resolve disputes
  • Meet legal and regulatory obligations

Information that is no longer required may be deleted, anonymised or securely retained where required by law.

10. Data Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, payment system or internet transmission method can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account credentials.

11. Your Rights and Choices

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of information that is no longer required
  • Withdraw consent for optional processing
  • Opt out of promotional communications
  • Raise a complaint regarding the handling of your information

To submit a request, email support.kiorii@gmail.com with sufficient information to identify your account or order.

We may need to verify your identity before completing a request. Certain information may be retained where required for legal, fraud-prevention, tax or transaction-record purposes.

12. Children’s Privacy

Kiorii does not knowingly collect personal information directly from children for targeted advertising or behavioural monitoring.

If you are under 18, you should use the website and place orders only with the involvement and consent of a parent or legal guardian.

If you believe a child has provided personal information without appropriate consent, contact us so that we can review and address the request.

13. Third-Party Links

Our website may contain links to third-party websites or social-media platforms.

We are not responsible for the privacy practices, security or content of external websites. You should review their respective privacy policies before submitting personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date. Continued use of the website after an update constitutes acknowledgement of the revised policy.

15. Contact Us

For privacy-related questions, complaints or data requests, contact:

Kiorii
Website: https://kiorii.com
Email: support.kiorii@gmail.com
Location: Delhi, India