Overview
Our refund and returns policy lasts 48 hours after delivery. If Claims must be submitted within 48 hours of delivery, we can’t offer you a full refund or exchange.
Minor paint variations, tiny scratches, mold lines, or slight color differences resulting from the manufacturing process are not considered defects.
Quick Summary
✅ 48-hour claim window after delivery
✅ Uncut unboxing video required
✅ Free replacement for verified damage
✅ Refund only if replacement isn’t possible
✅ Customer pays return shipping initially
✅ Return shipping reimbursed after defect verification
Returns
At KIORII, every product is carefully inspected before dispatch.
Due to the collectible nature of our products, we do not accept returns or offer refunds for:
- Change of mind
- Wrong item ordered by the customer
- Minor paint variations or manufacturing imperfections
- Damage to the outer packaging or product box alone is not considered product damage if the item inside is intact.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Damaged or Defective Products
If you receive a product that is:
✅ Broken during transit
✅ Missing parts
✅ Defect that affects usability
We’ll provide one of the following after verification:
- Free replacement (Preferred)
- Store Credit
- Full Refund (only if a replacement cannot be arranged)
Proof Required
To claim a replacement or refund, please contact us within 48 hours of delivery with:
- Order Number
- Unboxing video (mandatory)
- Photos showing the damage
Claims without an unboxing video cannot be accepted.
Before returning any product, please contact our support team and wait for return authorization. Returns sent without prior approval may not be accepted.
Replacement Policy
If the product is confirmed to be damaged or defective:
- Replacement will be shipped at no extra cost.
- No return shipping charges for verified defective items.
Non-Returnable Items
The following cannot be returned:
- Posters
- Keychains
- Stickers
- Sale/Clearance items
- Mystery Boxes
- Gift Cards
Unless they arrive damaged.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once shipped, cancellations are not possible.
Inspection Process
Once we receive your returned product, our team will inspect it to verify the reported issue.
If the claim is verified, we’ll process your replacement or refund within 3–5 business days.
If the claim is not verified, the product will be returned to the customer.
Shipping for Returns & Replacements
If your replacement request is approved, you may be required to return the product to Kiorii for inspection.
Customers are initially responsible for the cost of shipping the product back to us. We recommend using a trackable shipping service, as Kiorii is not responsible for items lost during return transit.
Once the returned product has been received and verified to be damaged, defective, or incorrect due to our error, Kiorii will:
- Reimburse the reasonable return shipping charges.
- Ship a replacement product at no additional cost.
If the returned product is found not to be defective, damaged, or incorrect, the return shipping cost will not be reimbursed.
Important: Please keep the shipping receipt and tracking details, as they may be required to process reimbursement of your return shipping costs.
Need Assistance?
If you have any questions regarding returns, replacements, or refunds, our support team is here to help.
📧support.kiorii@gmail.com
Response Time: 24–48 business hours